Training

Training Programs

CORPORATE TRAINING FOR BETTER OUTPUT AND COMPANY GROWTH

Have you ever wondered why your internal efforts are not strongly felt by your customers or supported by your staff? Many companies fall behind their targeted objectives because of old processes that are not only weighing down staff, but stagnating growth. You can prevent this with the specialized training that we provide.

TYM Consulting will help you pinpoint those obsolete and wasteful processes that are holding you back from success. Throughout this training, we will help you plan processes that are useful to your organization and will positively impact individual departments and the company as a whole. the business results, both company and department wide.

CRM training – Sales Force/Scoro

Modern CRM strategy leverages technology – software, databases and applications, to empower business development. CRM certificate programs expose business professionals to CRM business practises – philosophy, methodology, concepts and strategy. The platform is comprised by five unique application categories: sales, customer service, field service, project-service automation, and marketing. These building blocks work by finding and interacting with customers to satisfy their needs with products, services, and customer experience methods.

SCORO CRM training is an end-to-end professional service automation solution which allows professional and creative services to control our entire workflow from one place.

Our industry is a very competitive one and we would like to implement excellent CRM practices and train our staff on customer service, optimize processes and free up resources to increase productivity and grow the business. SCORO has created customized training for our company goals and needs. The SCORO platform will educate our employees and technical professionals to understand CRM business modules – philosophy, methods, and strategy, as well as demonstrate how to utilize the concepts.We truly believe that training is extremely important for effective implementation of new practices, strategies and systems in our day-to-day work.

Lean Six Sigma Training

The word ‘lean’ literally means without fat – and that is exactly what this training program aims to transform your business into. Lean Six Sigma training is a process of “cutting the fat” from your business operations, helping to streamline them and remove those processes that aren’t effective or efficient enough. Lean Six Sigma Training will empower your employees to improve processes by optimizing workflows, delivering higher quality work, and improving customer service – all to ultimately increase your bottom line.

TYM Consulting specializes in manufacturing, finance and healthcare Lean Six Sigma training, provided by a certified team of Champions, Master Black Belts, and Black Belts. Our program incorporates Lean and Six Sigma tools with project management techniques to develop the competencies in each participant to lead continuous improvements and effective projects that enhance staff performance and better meet client needs. All participants earn their Lean Six Sigma Certification upon successful completion of the program.

Our Green, Yellow and White Belt training courses use a mixture of classroom and workplace application to ensure that attendees are both learning the concepts and able to effectively apply them in real-life scenarios. Hands-on, interactive training includes:

Value Stream Mapping – Step-by-step process mapping identifying value-and non-value- added activities with your team and driving waste out of the process

Problem-Solving Root-Cause Analysis – Tools identifying the root causes of problems in your process

Kaizen Events – Short-term improvement projects with specific processes to practice working with your team to solve problems and implement change

You’ll be amazed by the changes and improvements that training all your employees in Lean Six Sigma principles from the top down can bring your business! You may also be surprised to know that Lean Six Sigma training is supported by government grants in many cases. There is no reason to wait: contact TYM Consulting to find our more about our Lean Six Sigma training services today!

Leadership Development Training

Do you find that your business is suffering from:

High rate of absenteeism and low employee morale

High short-term disability costs

Reduced productivity and little, if any, performance culture

High rate of recruitment with low retention rate

If you answered yes to one or more of the above, TYM can help. Our leadership training is geared to improve employee, team, and management performance across the board. The program runs for two hours every two weeks over six months and uses class materials, visual and audio resources, and hands-on exercise to ensure participants are retaining what they are learning.

The proven benefits of our training are:

Better communication

Higher performing teams

Better time management and improved organizational skills

Increased productivity through goal setting and priorities management

50% return on investment

Higher sales, better profitability

Improved employee morale and better job satisfaction

Reduced absenteeism

Customer Service Training

It’s not enough to do the bare minimum. There are too many options and too many competitors where your clients can take their business. Customer service is an often-heard buzzword, but few companies know how to surpass client expectations without hurting their bottom line. TYM Consulting’s Customer Service training program shows you how to put the customer first and manage their expectations in transactions that are beneficial both to your business and to your clients. The topics discussed are:

Verbal and written communication
Knowing your customer
Customer service basics
Handling difficult customer
Customer service policies and procedures
Evaluating customer service
Discovering customer problems
Rebuilding customer relationship

As a consumer, you know that you gravitate towards businesses that offer superior customer service. Good service is valuable, helpful, and courteous; great service leaves you impressed with how easy and pleasant the experience was. TYM Consulting can teach you that ‘wow’ factor.

Find out the amazing returns our clients have received,
and what we can do for you.